Job Description

Company Overview

We are partnering with a leading full-service home automation and technology integrator proudly serving South Carolina, North Carolina, Georgia, and Tennessee. With a proven track record spanning decades, this organization delivers tailored residential and commercial technology solutions that seamlessly blend innovation, convenience, and simplicity. Whether it’s crafting a cutting-edge boardroom for business communication or installing a state-of-the-art custom home theater, they are dedicated to enhancing the lives and spaces of their clients.

This integrator believes that technology should serve you, not overwhelm you. Instead of focusing on the latest gadgets or upselling expensive solutions, they prioritize building systems that enrich everyday life. From the very first consultation to ongoing support, their team aims to be a long-term technology partner, providing honest solutions, exceptional service, and user-friendly support every step of the way.

For those who want to explore the possibilities of smart automation firsthand, their state-of-the-art showroom offers a fully immersive experience. Every system is designed for comfort, convenience, entertainment, and simplicity, ensuring it’s tailored to each client’s unique needs.

Why Join Us?

When you join this team, you’re not just taking on a job—you’re building a career in an environment that values your contributions, supports your growth, and invests in your success. Here’s what sets this opportunity apart:

1. Culture of Excellence and Teamwork

• This team places people first—clients, employees, and the community are at the core of their success.
• A strong culture built on Integrity, Loyalty, Communication, and Stewardship creates a work environment rooted in trust, respect, and collaboration.
• Employees form lasting connections, working together to deliver exceptional results. Whether it’s partnering on projects, attending team training days, or bonding outside of work at events like concerts, barbecues, and community activities, you’ll feel like part of a tight-knit family.

2. Defined Career Growth and Development

• Enjoy clear career paths with structured training programs and incremental raises tied to measurable milestones. You’ll always know what it takes to grow and advance your career.
• A robust training university offers a comprehensive roadmap to success, helping employees at every level—from entry-level to senior technicians—master the latest technologies.
• Have a specialty or passion? They celebrate subject matter experts and provide opportunities to develop skills in areas like networking, Control4 programming, or Lutron systems.

3. Cutting-Edge Tools and Resources

• Employees are set up for success with company-provided tools, laptops, vehicles, and apparel—no need to supply your own equipment.
• This organization ensures access to the best tools and resources, enabling teams to deliver high-quality results efficiently.
• Have ideas for new tools or technologies? Your voice matters, and requests that improve team performance are valued and supported.

4. Work-Life Balance

• Enjoy a 4/10 schedule that allows for better work-life balance
• Monthly Team Days focus on professional development, ensuring employees have dedicated time to learn, collaborate, and grow together.

5. Stability and Growth

• As a stable, growing organization, this team has built a reputation for excellence, earning trust across residential and commercial markets.
• With opportunities in locations like Bluffton, Greenville, Asheville, and beyond, employees benefit from diverse opportunities to grow alongside the company.
• Join a team that takes care of its people through competitive compensation, relocation assistance, and benefits that prioritize well-being.

6. Commitment to Quality and Innovation

• This organization is trusted to deliver high-end, cutting-edge AV systems that meet the industry’s highest standards.
• Employees are empowered to continually improve, innovate, and take pride in their work, contributing to a reputation for excellence and integrity.

Job Overview

This Service Technician role is perfect for someone who enjoys solving problems, staying calm under pressure, and bringing comfort to clients when things go wrong. You’ll be the go-to expert for onsite service calls, remote diagnostics, and minor system reprogramming. Most work will be in high-end residential environments, often supporting elderly or non-technical clients—so patience and empathy are essential.

Responsibilities

• Provide remote and onsite service for residential AV and security systems
• Troubleshoot and resolve issues with Control4, Lutron, Savant, Alarm.com, and IP networks
• Perform programming adjustments and equipment replacements
• Support clients through regular service requests, not emergency calls
• Manage a diverse service workload—from reconfiguring remotes to resolving full-system outages
• Document findings and repairs, and coordinate with internal service managers
• Maintain strong customer relationships through reliable, respectful service

Qualifications

• 2+ years of AV, networking, or service technician experience
• Programming experience with Control4, Lutron, Savant, and Alarm.com or similar technologies
• Strong communication and problem-solving skills
• Comfortable working in the field and interacting with residential clients
• Patience and a customer-first mindset—especially when supporting elderly users
• Valid driver’s license and clean driving record
• Ability to lift up to 50 lbs., use ladders, and work in varied physical settings

Benefits

• Health, Dental, Vision Insurance
• Simple IRA with company match
• Paid Time Off (PTO) and company holidays
• Advanced training programs with predefined raises and career growth
• Company-provided tools, uniforms, laptops, and vehicles for senior technicians
• Supportive, team-oriented culture

Compensation & Schedule

• $28–$34/hr based on experience
• Full-time schedule, 4/10s
• Limited on-call; service plans prioritized for evening/weekend support

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